Frequently Asked Questions (FAQ)

What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard, American Express), payments via secure online payment services such as PayPal, as well as other payment options specific to your region.

What are the delivery times for your products?

Delivery times vary depending on your region and the product ordered. Generally, we estimate a delivery time of 5 to 8 business days. Please note that delays may occur due to circumstances beyond our control, such as logistical issues or customs constraints.

Can I track my order online?

Yes, once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor the status of your order in real-time.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Please check the availability and specific shipping fees for your country during the checkout process.

What should I do if I receive a damaged or defective product?

We apologize for any inconvenience caused by a damaged or defective product. Please contact us immediately at aerohex.team@gmail.com, including photos of the damaged or defective product. We will assist you with the return or replacement process.

Can I cancel my order after placing it?

If you wish to cancel your order, please contact us as soon as possible at aerohex.team@gmail.com. We will do our best to accommodate your request, considering the progress of your order.

What is your return policy?

We offer a 30-day return policy from the date of receiving your order. If you wish to return a product, please contact us at aerohex.team@gmail.com for detailed instructions on the return process.

How can I contact you for additional questions?

For any additional questions, please contact us at aerohex.team@gmail.com or via our contact form on our website. Our customer service team will be happy to assist you promptly.